Privacy Policy
Last Updated: [DATE]
1. Information We Care About
At Memorial Melody, we understand the deeply personal nature of the information you share with us. This Privacy Policy explains how we collect, use, and protect your information when creating your memorial song. We recognize that the stories and memories you entrust to us are precious, and we treat them with the utmost care and respect.
2. Information We Collect
We collect personal information including your name, email, and phone number, as well as payment information that is processed securely through our payment processor. Most importantly, we collect information about your loved one, including their name, stories, memories, and personality traits that help us create their unique memorial song. We also gather technical information such as website usage data through cookies and analytics, your IP address and browser information, and records of our communications with you.
3. How We Use Your Information
We use your information primarily for creating your personalized memorial song, communicating with you about your order, processing payments, and providing customer support. We never share your personal stories with anyone outside our team, use your loved one's information for marketing purposes, sell your information to third parties, or create public content using your actual stories.
4. Information Sharing and Disclosure
Only essential team members involved in creating your song have access to your information. All team members sign confidentiality agreements, and information is shared on a need-to-know basis only. We may disclose information if required by law or to protect our rights or the safety of others. If Memorial Melody is acquired by another company, your information may be transferred as part of that transaction, and you will be notified of any such transfer.
5. Data Security
We implement multiple protection measures including secure encryption for all data transmission, regular security audits and updates, limited access to personal information, and secure data storage systems. For payment security, we use secure, PCI-compliant payment processors, do not store your complete credit card information, and ensure all transactions are encrypted.
6. Your Rights and Choices
You may request to review information we have about you, request corrections to your information, or request deletion of your information subject to legal requirements. Regarding communications, you can opt out of marketing emails at any time, though you cannot opt out of service-related communications necessary for completing your memorial song.
7. Cookies and Tracking
We use essential cookies for website functionality, analytics cookies to improve our services, and marketing cookies with your consent. You can control cookies through your browser settings, though some website features may not work properly without certain cookies.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.
9. International Users
If you are outside the United States, please be aware that your information may be transferred to and processed in the U.S. where our servers are located.
10. Changes to This Policy
We will notify you of significant changes to this Privacy Policy via email or website notice before they take effect.
11. Contact Us
For privacy questions or requests, contact us at [email protected], call (000) 000-0000, or write to Memorial Melody Privacy Officer at [ADDRESS].
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